How do I transfer funds?
Log into your ProPay account and select Transfer Funds--> Transfer Funds to My Checking Account.
*Please note, though not required, we do advise completing the Validation Process before transferring funds out of your ProPay account to avoid any return fees. For more information regarding the Validation Process, please click here
If you do not currently have a bank account on file
, you will receive a screen prompting you to provide this information by clicking on the ‘Add a Bank Account’
Enter your checking account information. All the information you need can be found on a check from that account. If you have questions, click on the "What is this" link for more information. When you have entered your bank account information, click Submit.
Please note that you only have to enter your checking account information one time. If you wish to transfer to another checking account, but don’t want to change your bank account on file, click on Transfer Funds--> Transfer to Another Checking Account.
If you already have a checking account on file
, simply enter the transfer amount and click Submit.
Confirm the transfer information. If everything is accurate, click Submit.
You should immediately receive a confirmation that the transfer request was complete.
Can I cancel a Funds Transfer?
We try to get your funds to you as quickly as we can, so your window to cancel a transfer is small. Normally the report is sent out in the afternoon, so as long as you catch the transfer before then, you’re usually able to cancel the transfer. To cancel, login to your account and select View Reports--> Transactions --> Select this month to view --> Click the transaction number of the transfer you wish to cancel. You will see the transaction details and a ‘void’ button. Click that button and follow any prompts until you see that it was successfully voided. If the button does not show up, then it is already too late to cancel the transfer.
How do I transfer funds to another ProPay account?
Log in to your account and select Transfer Funds --> Transfer Funds to Another ProPay Account. Follow the instructions and fill out the form. Please be very careful to type the email address correctly, as there is no way to cancel a ProPay to ProPay transfer if you’ve entered the wrong email address.
Can I transfer funds to another Bank Account?
You can transfer funds to a bank account other than the one listed in your profile by using the Transfer To Another Bank Account option under "Transfer Funds." This allows you to transfer funds to a different bank account without removing the bank account you’ve added to your profile.
To do this, log in to your ProPay account and select Transfer Funds --> Transfer To Another Bank Account. Enter the required information, making sure the routing and account numbers are entered correctly. Click the submit button. Carefully review the information to be sure you’re sending your funds to the correct account. When you’re certain it is correct, click submit again. Once you’ve initiated the transfer, the funds will typically arrive within 2-4 business days.
Can I add funds to my ProPay account?
You can add funds from your linked and validated bank account into your ProPay Account.
To add funds from your bank account you must have first complete the bank validation process. For more information about validating your bank account, click here
To add funds from your validated bank account, log in to your account and select Transfer Funds --> Add Funds. Enter the amount you want to transfer from your bank account into your ProPay account. Confirm the information you entered and click submit.
*Please note that you are able to add $1,000 per month in installments of $250 each.
The funds will be available in your balance in 7-9 business days. ProPay holds incoming ACH transactions for a certain period of time because we need to be certain that there are no problems with the transaction. The bank sending the funds can sometimes reverse Add Funds transactions. In order to lessen ProPay's risk, Add Funds transactions are held for a period of time. We can be reasonably certain after the 7-9 business days that there are no problems with the transaction and that the possibility of the ACH transaction being reversed is significantly decreased.
There is no fee to add funds to your ProPay account.
*You can cancel an Add Funds transaction as long as the bank has not yet sent the funds. You can do so by logging in to your account online. Select View Reports --> Transactions --> Choose the month you wish to view --> Click the transaction number of the request you wish to cancel --> Click the Void Transaction button. If the void is successful, you will see a confirmation page. If it has been too long and the bank has already sent the funds you will see a message that the void attempt was unsuccessful.