Add Funds
What is Add Funds?
How do I Add Funds to my ProPay account?
What is the fee for an Add Funds transaction?
How long does it take to complete an Add Funds transaction?
Why does it take 7 to 9 business days to add funds to my ProPay Account from my bank account?
Are there limits for Add Funds transactions?
Can I cancel an Add Funds transaction?
When I try to add funds to my ProPay account I get a message that I need to validate my bank account first.
What is Add Funds?
The Add Funds feature allows you to transfer funds from your bank account into your ProPay Account. Adding funds can increase the available balance in your ProPay Account to help cover the cost of refunds, negative balances or to even use your account like a separate business account with your linked Prepaid MasterCard® Card.
How do I Add Funds to my ProPay Account?
You may Add Funds only from your validated bank account.
Click here learn more about validating your bank account.
To Add Funds from your validated bank account:
- Log into your ProPay Account.
- Select Add Funds, located under the Transfer Funds menu option.
- Enter the amount you wish transferred from your bank account to your ProPay account and click Submit
- Confirm the information you entered and click Submit again.
The money will be available in your ProPay Account within 7 to 9 business days. This process cannot be shortened.
What is the fee for an Add Funds transaction?
There is no fee to transfer funds from your bank account to your ProPay Account.
How long does it take to complete an Add Funds transaction?
An Add Funds transaction will be completed and the funds will be available in your ProPay Account in 7 to 9 business days. This process cannot be shortened.
Why does it take 7 to 9 business days to add funds to my ProPay Account from my bank account?
ProPay holds incoming ACH transactions for a certain period of time because we need to be certain that there are no problems with the transaction. The bank sending the funds can sometimes reverse Add Funds transactions. In order to lessen ProPay's risk, Add Funds transactions are held for a period of time. We can be reasonably certain after the 7 to 9 business days that there are no problems with the transaction and that the possibility of the ACH transaction being reversed is significantly decreased.
While the transaction may have been deducted from your bank account shortly after having processed the Add Funds transaction, the waiting period will still apply without exception.
Are there limits for Add Funds transactions?
Yes, you are limited to adding $1,000.00 per month and up to $250.00 at a time from your bank account to your ProPay Account.
Can I cancel an Add Funds transaction?
Yes, you may cancel an Add Funds transaction by doing the following:
1. Log into your ProPay Account.
2. Select
Pending Transactions, located under the
View Reports menu option.
3. Click the transaction number of the request you want to cancel.
4. Click the
Void Transaction.
5. You will be given a Void Success message.
You can always attempt to void the pending Add Funds transaction, but if it has been sent for settlement you will no longer see an option to Void Transaction.
When I try to Add Funds to my ProPay Account I get a message that I need to validate my bank account first.
For security purposes, so you are not able mistakenly transfer money from a bank account that is not your own, you must first validate your bank account with ProPay. Once you have validated your bank account, you will be able to Add Funds to your ProPay Account.
The prepaid MasterCard card is issued by MetaBank™ pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.