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Unfortunately, chargebacks, and ACH rejects (whether they occur when a merchant attempts to move money from a ProPay account to their bank, or they happen when a merchant tries to collect money from a customer using an eCheck), pop up when they are least convenient. Regardless, you need to be aware when one of these events occurs, and ProPay can let you know the moment they occur.
Web hook setup.
- Create a web page to "catch" our message, read it in, and do what you do when there is a chargeback. (Like sending the merchant to our document upload page so that they can respond to it. Maybe you can send them an email. Maybe you give them notice in your own portal…whatever works for you.)
- You need to provide us with the IP address of that web page so that we can allow messages to go out of our system and to yours.
Query String Parameters
| Parameter |
Description |
| NotificationEvent |
Always ‘Chargeback’ or ‘ACHReject’ |
| AccountNumber |
ProPay account primary identifier. |
| IdentityId |
ProPay identifier specific to mobile SDK. |
| TransactionNumber |
Identifies the rejected transaction. |
| TransactionAmount |
Chargeback amount. |
| TransactionFee |
Chargeback fee. |
| ReasonCode |
The reason code for chargeback. |
Example
https://www.someurl.com/receivepage.aspx?NotificationEvent=Chargeback&AccountNumber=12345&IdentityId=7896&TransactionNumber... |