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ProPay Fraud Hotline

Helping merchants identify and prevent fraudulent transactions


Fraud has become increasingly prevalent in the payment industry.  Identity thieves, hackers, scams and fraudulent orders create serious financial and security problems for many business owners. For this reason ProPay has developed a Fraud Hotline. The ProPay Fraud Hotline is a service provided exclusively for ProPay merchants. This service gives merchants access to ProPay’s risk professionals, industry articles, and data security best practices.

Using the Fraud Hotline, merchants can get answers and information on topics such as:

  • Understanding the identity of your customer
  • Transaction monitoring or tracking
  • Protecting customer credit and debit card data
  • Preventing fraudulent credit or debit card orders
  • Preventing or resolving chargebacks or disputes

ProPay has gathered valuable insight from helping hundreds of thousands of merchants. For any questions or concerns about fraud issues, please call the ProPay Fraud Hotline at 866.573.0951, Monday through Friday from 9:00am – 5:00pm Mountain Time (excluding holidays).