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Reset Your Password

If you are having trouble logging into your ProPay Account you may reset your password.

Note: If you have been locked out due to five unsuccessful login attempts or are experiencing trouble with resetting your password, please contact Customer Service at 866.573.0951.

Step 1

Try logging into your ProPay Account by going to Enter your e-mail address and click continue.

Step 2

You may be asked to answer your challenge questions, and enter in the CAPTCHA image. When prompted to enter your password, click on the link forgot password.

Secure Login Password

Step 3

Answer the two challenge questions that appear.

Challenge Questions

Step 4

Depending on if your computer is recognized, we will either send you an e-mail with a temporary password or you will be prompted to set up a new password.

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