Reset Your Password
If you are having trouble logging into your ProPay Account you may reset your password.
Note: If you have been locked out due to five unsuccessful login attempts or are experiencing trouble with resetting your password, please contact Customer Service at 866.573.0951.
Try logging into your ProPay Account by going to www.propay.com. Enter your e-mail address and click continue.
You may be asked to answer your challenge questions, and enter in the CAPTCHA image. When prompted to enter your password, click on the link forgot password.
Answer the two challenge questions that appear.
Depending on if your computer is recognized, we will either send you an e-mail with a temporary password or you will be prompted to set up a new password.
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