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Sending E-mail Invoices

With your ProPay account you may send secure payment requests via e-mail. The service is called Send an E-mail Invoice.


1.    How do I Send an E-mail Invoice?
2.    What are the fees to Send an E-mail Invoice?
3.    Can I cancel an E-mail Invoice?
4.    What should I do if my customer is having trouble accessing the secure payment page?

1. How do I Send an E-mail Invoice?

Sending an e-mail invoice is simple. Please click here to read our tutorial.


2. What are the fees to Send an E-mail Invoice?

The regular processing fees associated with accepting credit cards under your account type apply when sending E-mail Invoices. Look on your member home page to verify your processing fees.


Sending an e-mail invoice is a free service included with your ProPay Account. However, regular processing rates do apply. Click here for more information on fees associated with processing credit cards.


3. Can I cancel an E-mail Invoice?

Yes, it is possible to cancel or resend an E-mail Invoice. To do so follow the steps below:


1.    Log into your ProPay Account.

2.    Select Pending E-mail Invoices under the View Reports menu option.

3.    Click the transaction number of the request you want to cancel or resend.

4.    You will then see the option to cancel or resend the request.


4. What should I do if my customer is having trouble accessing the secure payment page?

The secure payment page will only work properly on machines that have the most current versions of your internet browser. Your customer may also access the e-mail from a different computer, if necessary. ProPay recommends that your customers copy and paste the link into their browser’s address

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