Renewing Your Account
ProPay allows renewal of a ProPay account 30 days before it expires. ProPay will also notify you via e-mail your account is up for renewal. Email notifications are sent 30 days and 15 days prior to the expiration date and on the expiration date itself. In addition, when logging into your account within 30 days of renewal, you will be prompted your account is getting ready to expire.
In order to renew your account, follow the steps below:
- Log into your ProPay Account
- When the Account Notification page appears, click on Renewal Options
- Select the account type you want
- Verify the information on the screen
- Pay for the account and submit the information
If for some reason your account expires, you will continue to receive the notification screen when you attempt to log in. To renew, simple follow the steps above.