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We want to make sure that you get the most out of your ProPay Account, so we've outlined a few items to get you started on the right foot. Click on the drawers below to access the different topics.

How do I sign up?
If you are signing up for your own business, you simply need to click on the Sign Up button at the top right of this page. You will see the available pricing tiers for you to select. Click on the button below the pricing tiers to start the sign up process. The process should only take a few minutes to complete. If you are working with a company who has partnered with ProPay, please visit your company’s website to apply. This ensures that your account is properly affiliated with your company and their specific pricing. Please note, applications are found after logging in to your account with your company, not on the home page of their website.
How do I log in?
To login to your account, click the Log In button at the top right of any page on ProPay's website. Enter your username and click continue. If this is your first time logging on your current internet browser, you will be prompted to answer your challenge questions. It will then ask for your password. Once you enter your password you will be logged into your account.

What if I forgot my password?
If you don’t know your password, you can click on "forgot password" after you enter your username. It will then prompt you to answer two security questions and enter your Social Security Number. If you have answered this information correctly you will be prompted to create a new password.
 
If you don’t have any challenge questions set up, the system will lock your account and require you to call customer service to get your account unlocked. We can be reached at 866-573-0951 Monday – Friday 6:30 a.m - 7:00 p.m. MST.
 
If you answer the challenge questions incorrectly but you enter your social security number correctly, you will be prompted to receive a verification code. You can choose the method by which you would like to receive this code. Once you receive the code, simply enter it into the box and submit the information. You will then be prompted to create your own password and you will be taken into your account.
 
How do I process a credit card?
We have several options for how you can process a credit card.
 
Using the Online Terminal
To process the card using the online terminal, log in to your ProPay Account and select “Process a Card --> Process via Online Terminal. Fill out the required information and submit the form. You will be prompted to review the information to make sure it is correct. Press submit one more time and you will see a confirmation page if the transaction has gone through successfully.
 
Sending an Email Invoice
You can also send an email invoice to your customer by choosing Process a Card --> Send an Email Invoice. Simply fill out the form with the required information and send the invoice. The customer will then receive an email with a link where they will be prompted to enter their card information.
 
On your smartphone or tablet using the ProPay App
To process a card on the app, log in to the app on your Apple or Android device and follow the steps to process a card there. For more information about our app, please see the tutorial here.

With a ProPay JAK Mobile Card Reader
To process a card using a ProPay JAK, just log in to the app on your Apple or Android device. You will have the option to select a card reader. If you have a ProPay JAK you can plug it into the audio jack of your device and use it to swipe cards for payment.
How do I check my balance?
Checking your balance is very easy to do. You can log into your account using the ProPay App for Apple or Android devices. For more information about our app, please see our tutorial here. You can also check your balance by logging into your account online. The home screen of your account will show you your current balance. Finally, you can call our automated phone line (888-497-9776) and follow the prompts to check your balance there. You will need a phone access PIN number, which you can create by logging into your account and selecting My Account --> My Profile --> Change/Add Phone Access PIN.
The ProPay Prepaid Mastercard®*
How do I request a card?
Before you request a card, please check your address information on your profile and ensure that it is correct. We will send the card to whatever address you have listed on your account. (If you have both a billing and mailing address added we will mail the card to your mailing address). You can request a card by logging into your account and selecting My Account -->  My Profile --> Change Options. Check the box indicating where you would like to receive a card and click "Submit."
 
How do I use my card?
You can use your ProPay Preaid Mastercard anywhere Debit Mastercard is accepted. If you are purchasing gas at the gas station the card will not work at the pump, but you can take it inside to the attendant and have them run the card for you.

Card activation and reporting lost/stolen cards
To activate your card click here. To report a lost or stolen card, immediately call 800.365.7816 from within the U.S., or 801.717.2527 from outside the U.S. 24/7. There is a $4.95 fee to replace a lost or stolen card.
Transferring Funds
How do I transfer funds?
You can also transfer funds to your checking account for a small fee (see Features and Pricing).
 Log into your ProPay account and select Transfer Funds --> Transfer Funds to My Checking Account.
 
If you do not currently have a bank account on file, you will a screen will prompt you to provide this information. Click on the "Add a Bank Account" link.
 
Enter your checking account information. All the information you need can be found on a check from that account. If you have questions click on the "What is this?" link for more information. When you have entered your bank account information, click "Submit."
 
NOTE: You only have to enter your checking account information one time. If you wish to transfer to another checking account, but don’t want to change your bank account on file, click on Transfer Funds --> Transfer to Another Checking Account.
 
If you already have a checking account on file, simply enter the transfer amount and click "Submit."
 
Confirm the transfer information. If everything is accurate, click "Submit."
 
You should immediately receive a confirmation that the transfer request was complete
 
For more information about transferring funds, please see our Knowledge Center.

For more Support topics visit our Knowledge Center, watch our Tutorials, call our Customer Support Team at 866-573-0951, or email us at customerservice@propay.com.

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*ProPay Prepaid Mastercard is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.