Merchants can be Managed by a Payment Facilitator

There are a lot of knobs that you, as a partner of ProPay can turn to help you manage a portfolio of merchants. There are also a couple of ways to turn those knobs. Let’s first talk about the things you can do to an existing merchant account:

The basic settings of an account:
  • Phone numbers (These also appear on a credit card holder’s bank statements, so they are pretty important)
  • The name on the account (Both a personal and doing business as name can be modified. One of these values ends up on card holders’ bank statements, so this is another fairly important thing to keep accurate)
  • The email on the account (Note: changing this value does NOT change the account’s username. That cannot be managed by a partner.)
  • The account holder’s address (Both a personal address and business address can be changed)
  • Notification email (providing a notification email separate from the primary email on the account will change who is receiving the communication from ProPay for the account without affecting the email address that may appear on consumer statements)
Account Security:
You can manage password resets by generating a temporary password. The next time the user attempts to log in, he or she can change it to a value of his or her own choosing.

Account permissions
Only some partners will be permitted to manage these values themselves (Typically, those partners who take financial liability for merchant processing activity, chargebacks, etc.). For those who are given this responsibility, the following can be turned on or off:
  • The ability to load funds into the ProPay account via ACH
  • The ability for funds to be pushed from a ProPay account via ACH. (Also controls "sweeps" of merchant funds to the on-file bank account.)
  • The ability to accept credit cards
  • The ability to move funds to and from a ProPay account to another ProPay account.
Bank account for deposits
You can control the bank account to which processing funds automatically settle, or "sweep" on a daily basis.

Payment method from which ProPay pulls its fees
This can be a bank account, a credit card, or a separate ProPay account.

Document uploads to address chargebacks
ProPay can send chargeback notices to you, as a partner, or to individual merchants. In either case, you can upload documentation to ProPay’s Risk team using interfaces provided by ProPay.