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Transfer Funds to Your Bank Account


1.    How do I transfer funds to my bank account?
2.    What is the fee to transfer funds to a bank account?
3.    What is the $10.00 ACH return fee for?
4.    Can I have a check mailed to me?
5.    Can I transfer funds to any bank account I want?
6.    Can I have the funds sent automatically to my bank account?
7.    Can I transfer funds to a savings account?
8.    How do I change the bank account information stored in my account profile?
9.    Where can I find my routing and account numbers?
10.    How long does it take to transfer funds?
11.    What does ACH stand for? What is the difference between an ACH transaction and an electronic check?
   

1. How do I transfer funds to my bank account?

Transferring funds to your bank account is simple. Please click here to read our tutorial.


2. What is the fee to transfer funds to a bank account?

ProPay charges a flat fee of up to $0.35, depending on your account type, to transfer funds to your bank account. This fee is deducted from your ProPay Account balance. If there is not enough money in your account to cover the fee, ProPay takes the fee from the transaction amount itself before it is deposited into your bank account. The confirmation screen will notify you of the fee being deducted.


3. What is the $10.00 ACH Return Fee for?

An ACH return occurs when we try to send funds to a bank account using an erroneous routing and/or account number that had been entered. Consequently, your transfer cannot be completed and is returned to your ProPay Account, less the $10.00 ACH Return Fee.

A $10.00 fee is charged because ProPay incurs fees when an ACH return occurs. ACH returns can be avoided by completing the Bank Account Validation process. Please click here to learn more.


4. Can I have a check mailed to me?

No. ProPay is a paperless system. All transactions are done electronically to increase ease of use and efficiency. All ProPay account holders are required to have a bank account that can be used as a depository account for their ProPay funds.


5. Can I transfer funds to any bank account I want?

As long as the account is a valid bank account within the United States and can accept incoming ACH (electronic check) transactions, you should be able to use the account with ProPay.


It should not matter if the account is a personal or a business bank account, but we do suggest that you contact your bank to be certain.


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6. Can I have funds automatically sent to my bank account?

No, all transfers to your bank account must be initiated by you from within your ProPay Account. Remember that the funds in your ProPay Account can be used for a variety of purposes.


7. Can I transfer funds to a savings account?

Yes, ProPay supports ACH transfers to any U.S. savings and checking accounts.


8. How do I change the bank account information stored in my profile?

To add, verify, or update the routing and account information stored in your ProPay Account profile click here.


9. Where can I find my routing and checking account numbers on my check?

The routing number will normally be the first nine digits on the bottom left-hand corner of your check. See an example

The bank account number usually follows the routing number and can be any number of digits. The exact position of your account number on your checks will vary from bank to bank. See an example


However, before you enter any information, we strongly suggest that you contact your financial institution to verify your routing and account numbers, and that you can accept incoming ACH transactions. Please do not enter numbers from your deposit slip.


10. How long does it take to transfer funds?

A funds transfer to your bank account will generally be completed in 2 to 4 business days.


11. What does ACH stand for?

ACH stands for Automated Clearing House. ACH is the national standard for sending funds electronically from one account to another. With your ProPay Account, you may generally send money to any destination bank account, or pull money from your personal bank account, taking advantage of the ACH Network.

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