Sign Up Questions

ProPay is designed for small businesses and individuals to easily sign up for a merchant account to use for credit card processing.

1. What are the requirements to have ProPay Account?

To have a ProPay Account you must:

•    Be at least 18 years of age.

•    Provide your Social Security number.

•    Provide a valid physical address in the United States.

•    Not be listed on the Visa®/MasterCard® Merchant Terminated File.

•    Provide your real name, phone number, and other basic contact information.

•    Have a bank account established within the United States that can accept incoming ACH transactions.

•    Have access to the Internet with a compatible web browser and printer.

•    Read and accept the terms provided in the Payment Services Agreement.

•    Not be listed on the U.S. Treasury Office of Foreign Asset Control's (OFAC) Specially Designated Nationals List.

2. I am not located in the United States. Can I still get a ProPay Account?

Unfortunately ProPay is currently unavailable outside the United States.

3. May I have more than one ProPay Account?

Yes, you may have multiple ProPay Accounts as an individual. ProPay requires having a separate ProPay Account for each business you have.

4. Are there any restrictions as to the type of business or products being sold using my ProPay Account?

Unfortunately certain types of businesses and products carry a higher risk. In an effort to keep our fees low, ProPay reserves the right to restrict or prohibit certain businesses or products. Please reference our High Risk/Acceptable Use Policy.

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5. Why am I required to provide my Social Security number as part of the signup process?

We can understand your hesitation regarding providing us your Social Security number. Like banks or other financial institutions, ProPay requires your Social Security number to verify your identity.

We use your Social Security number for verification purposes only. We do not send it to third parties, and the sign-up form is completely secure. Please refer to our Privacy Policy to see how your confidential information is used.

6. Why was my ProPay Account not activated after I signed up?

Typically when an account is not activated immediately after completing the signup process, it is because ProPay was unable to verify your identity through our automatic process. This means that your account needs to be manually reviewed. Please follow the provided steps for completing this process.

7. When I try to sign up for an account I receive the message that my e-mail address has already been used.

ProPay requires a different e-mail address per account. If you are receiving this message, we already have an account on file with this e-mail address. Please contact ProPay Customer Service at 866.573.0951 for further assistance. We can be contacted Monday through Friday between the hours of 6:30 am and 7:00 pm Mountain Standard Time.

8. May I sign up for a ProPay Account using my business name and tax ID instead of my own personal information?

Unfortunately because ProPay requires a personal guarantee, the account is set up in an individual’s name, not an entity’s. This requires the use of personal information, such as your Social Security number, not a tax ID. You are welcome to provide your business name for your customers’ reference only.

9. Is it possible for my account to become inactive?

Yes. If you opt not to renew your account after your one year term and there are no funds available in the account, it becomes inactive.

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