HTML Module

Phone Access System


ProPay allows you to process credit cards, transfer funds, check your available balance, and edit your Account information all using a touch-tone telephone. NOTE: Before using the Phone Access System, you must first establish a Phone Access PIN (Personal Identification Number). Establishing your PIN is simple, click here to learn how.

Log into the Phone Access System:


Message Your Action
Dial 888.497.9776  
For English Press 1. Press 1.
For Spanish Press 2. Press 2.
Enter the day time or evening phone number associated with your ProPay Account. Enter phone number. (example 8665730951).
Enter your two digit month and two digit year of your date of birth. Enter your date of birth (example 0375).
Enter your 4 digit Phone Access PIN number. Enter your 4 digit PIN number.
Available Options
1. Process a credit card.
2  Transfer funds to your checking account.
3  Check your balance.
4  Edit your Account information.
5  Speak with a Customer Service Representative.
#  Repeat last prompt.
*  Return to main menu. 
Option 1: Process a Credit Card 
Enter the credit card number and #. Enter the credit card number and #.
Enter the four-digit expiration date. Enter the expiration date.
Enter the five digit customer's ZIP code. Enter the ZIP code.
Using the * as the decimal, enter the amount to charge, followed by #. Enter amount.  Example: 20*00# = $20.00.
If this number is correct, press 1. To re-enter this number, press 2.
 Press 1 or 2.
Approval or Decline. Write down results.
For more Approval details, press 1.  To process another credit card, press 2. Press 1 or 2.
To return to the main menu press *.  Hang up if finished. Press * or hang up if finished.
Option 2: Transfer Funds to a Checking Account 
Your Current Balance is $xx.xx.
 
Using the * as the decimal, enter the amount to transfer followed by #. Enter amount.  Example: 20*00# = $20.00.
If this number is correct, press 1.  To re-enter this number press 2. Press 1 or 2.
To return to the main menu press *.  Hang up if finished. Press * or hang up if finished.
Option 3: Check Your Balance 
Your current balance is $xx.xx.  
Your pending balance (if any) is $xx.xx.
 
To return to the main menu press *.  Hang up if finished. Press * or hang up if finished.
Option 4: Edit Your Account Information 
Press 1 to edit your checking account information.
 Press 1, then follow the prompts.
Press 2 to change your Phone Access PIN number. Press 2, then follow the prompts.
Press 3 to change your day time or evening phone number. Press 3, then follow the prompts.






























































 

 

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