Login Quesitons
How do I log into my ProPay account?
What should I do if I have forgotten my password?
What should I do if I am not sure what e-mail address I used?
Why is my temporary password not working?
I was logged into my account and received a timed out notification prompting me to log back in.
What should I do if I have forgotten my password and my e-mail address has changed?
How do I log into my ProPay Account?
From the ProPay home page enter your e-mail address and click continue. You may be asked to answer your challenge questions.. When prompted, enter your password and click login.
What should I do if I have forgotten my password?
Resetting your password is simple. Please click here to read our tutorial.
What should I do if I am not sure what e-mail address I used?
Please contact ProPay Customer Service for assistance at 866.573.0951. We can be contacted Monday through Friday between the hours of 6:30 am and 7:00 pm Mountain Standard Time.
Why is my temporary password not working?
ProPay recommends that you copy and paste the temporary password into the password field in the login area. Do not copy any spaces before or after the password as this is a common error that will prohibit the password from working. By copying and pasting your new password, you will avoid any potential typing errors.
If you don't know how to copy and paste, do the following:
- Highlight the password by clicking and holding the left button on your mouse while you drag the cursor over the password.
- As the password is highlighted, click the right button on your mouse and select Copy.
- Then put the cursor in the password field in the login area to your ProPay Account.
- Click the right button on your mouse and select Paste.
- Your password should then be pasted in the field and you can click login.
Also note when you request a temporary password, your previous password is overwritten and will not work.
I was logged into my account and received a timed out notification prompting me to log back in.
For your security, ProPay will log you out after a period of inactivity. The intention is to minimize the risk of another person using your ProPay Account. If your session expires, simply log back in and you may continue using your ProPay Account.
What should I do if I have forgotten my password and my e-mail address has changed?
If you have forgotten your password and your e-mail address has changed, please contact ProPay Customer Service at 866.573.0951. We can be contacted Monday through Friday between the hours of 6:30 am and 7:00 pm Mountain Standard Time.