eAuction Frequently Asked Questions
Who is ProPay?
Since 1997, ProPay has provided simple, safe, and affordable credit and debit card processing and electronic payment services for businesses ranging from the small, home-based business owner to multi-billion-dollar enterprises. ProPay is a privately held company, headquartered near Salt Lake City, Utah.
What Services Does ProPay Offer eBay Sellers with an eAuction Account?
ProPay offers eAuction Accounts for acceptance of credit and debit card payments for eBay purchases. ProPay eAuction Accounts are for eBay sellers in good standing.
How is ProPay different?
ProPay is fully integrated into the eBay checkout process. Buyers can use their credit or debit cards to check out immediately without having to sign up for or log into a ProPay account. ProPay also offers live, multi-lingual customer service.
What are ProPay’s fees for an eAuction Account?
There is a $5 annual fee for new eAuction Accounts. Merchants may qualify for transaction fees as low as 2.4%.
Is ProPay integrated into the eBay checkout process?
Yes. ProPay is seamlessly integrated into the eBay checkout process. Buyers who select ProPay as a payment method will simply enter their credit or debit card information to complete their purchase. Buyers will not need to login or sign up for a ProPay Account.
Is ProPay safe?
Yes. The buyer’s credit or debit card information is entered into a secure page hosted by ProPay. The seller never sees the buyer’s full payment information. Once the information is entered by the buyer, it is encrypted and safely routed through ProPay’s secure systems for processing. ProPay has been validated as compliant with Payment Card Industry Data Security Standard (PCI DSS).
How do I sign up for ProPay?
To sign up for an eAuction Account, click here.
How long does it take to open an eAuction Account?
For eBay sellers with approved Detailed Seller Ratings, sign-up is a very simple, one-step process that typically takes less than 5 minutes.
How long has ProPay been in business?
ProPay was founded in 1997.
What credit or debit cards does ProPay support?
ProPay supports Visa®, MasterCard®, American Express® and Discover®.
Is ProPay a payment option to eBay sellers or buyers?
This offering is for eBay sellers. Buyers simply use credit or debit cards to make a purchase. There is no need for the eBay buyer to sign up for, or log into, a ProPay account.
Does the buyer need a ProPay Account?
No. Any customer can pay with a credit or debit card. Many buyers prefer paying with credit or debit cards because of the rewards, buyer protection, and convenience.
What if I already have a ProPay Account?
You will need a separate account for eBay sales. This will ensure that your account is integrated with eBay and that it qualifies for the appropriate transaction rates.
How long does it take to transfer funds from my eAuction Account to my bank account?
Transfers to validated bank accounts typically take 2 to 5 business days.
Will ProPay be supporting mature/adult items?
No. Adult items are among ProPay’s prohibited transaction types.
Does Wells Fargo own all or a part of ProPay?
No. Wells Fargo is ProPay’s sponsor bank and holds no ownership position in ProPay as a company.
Can I link multiple eBay accounts to a single ProPay Account?
At this time, only one eBay account can be linked to a single ProPay Account. In time, linking multiple eBay accounts to a single ProPay Account may be possible.
If an eBay seller only offers ProPay as a payment method, will their eBay PowerSeller status be negatively impacted?
According to eBay’s Accepted Payments Policy, PowerSellers will be required to offer at least one of the following payment methods:
- ProPay
- PayPal™
- Moneybookers
- Paymate
- Direct credit or debit card payment to their Internet Merchant Account.
If at least one of these payment methods is offered, there will be no negative impact on the PowerSeller status.
How can I contact Customer Service for eAuction Accounts?
For general questions about ProPay's eAuction Account for eBay, call 877.776.7290 between the hours of 6:30 AM and 7:00 PM (Mountain Time) Monday through Friday.