Account Options

1. How do I add the ability to accept Discover and American Express cards?

Discover and American Express card acceptance is a feature of Premium, or higher-level ProPay Accounts. You may upgrade your account to accept these cards.

2. How do I add the ability to process using a touch-tone telephone?

Phone processing is a feature of Premium, or higher-level ProPay Accounts. You may upgrade your account to enable phone processing.

3. Is there an online training course or demo that I can view?

It will only take you a few minutes to become an expert at accepting credit cards with ProPay! Click here to view our tutorials.

4. Can I have a monthly statement mailed to me?

Yes, ProPay charges $10.00 per month to mail a paper statement to you. To activate or discontinue the option to have a monthly statement mailed to you:

1.    Log into your ProPay Account.

2.    Select the Edit Profile Page, located under the My Account menu option.

3.    Select Change Options.

You will then see the option for opting into the monthly statement. Check or uncheck the option to activate or discontinue this feature. Be sure to click Submit when finished.

The fee for the monthly statement is deducted from the available balance in your ProPay Account. Be sure to have at least $10.00 available in your ProPay Account on the first of every month if you've selected this option. Otherwise the report will not be sent.

Please note that the same information that is mailed to you is also available in your online report section within your ProPay Account, which you can print off for free. Click here for instructions on how to access these reports.

5. Where can I get an online report showing my ProPay Account activity?

Accessing the reports of your previous transactions is very simple.

1.    Log into your ProPay Account.

2.    Select the report you would like to view under the View Reports menu option.

3.    Select the month you would like to view.

4.    Click Continue.

ProPay encourages you to print off these reports as you go throughout the year so your records are complete and up to date. You can also use the Advanced Transaction Search and view all details for a month in 31-day increments.

At the beginning of each year, we also make available the Annual Fee Summary which details the previous year's fee. This summary is included with Premium or higher-level ProPay Accounts or for $14.95 for Basic Accounts.

6. Where can I access reports for months that are no longer listed in the drop-down option?

ProPay makes a certain number of months available in your Reports online, based off of your account type. The Advanced Transaction Search allows you to search your account’s complete history in 31 day increments. You may also upgrade your account to a higher-level to have more months made available to you.

7. Where can I get “accept credit card” signs and graphics?

Click here to download credit card signs to print.

Click here to download graphics for your website.

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