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ProPay, Inc. / PAYware Mobile™ Return and Refund Policy

The following Return and Refund Policy applies only to ProPay, Inc. (“ProPay”) distributed VeriFone/PAYware Mobile products sold in the United States of America. By placing an order on the web site or purchasing a PAYware Mobile device directly from ProPay, you indicate that you have read and agree to the following return policies and conditions.

If your returned product does not match all applicable criteria listed below, it may be rejected and returned back to you at your cost. Consequently, your Return Merchandise Authorization (“RMA”) number may be nullified and any credit request may be denied. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and agree to accept responsibility for and pay all shipping costs associated with the return.

Basic Return Criteria
All returns must include the following:

1.    Valid RMA number obtained from ProPay Customer Service.
2.    ProPay-supplied return form. You must clearly write the RMA number on the return form which will be supplied to you by ProPay Customer Service.
3.    All accessories and items included in the original package.

Return Policy

Unless otherwise stated below, you have 30 days from the date of purchase to get a valid RMA number from ProPay Customer Service and deliver the product to a shipper to return back to ProPay. The product must be in the possession of a shipper within 30 days of the date of purchase to be eligible under this return and refund policy. RMA numbers must be issued specifically for the product being returned.

Except as provided for verified defective products (see “Defective Products” section below), you will be responsible for all shipping costs for returns sent to our facility.

If the sealed PAYware Mobile box in which your product was shipped is opened, your returned product will be subject to a restocking fee (except where prohibited by law) in the amount of 15% of your ProPay Account’s annual fee. There is no restocking fee for defective products (see “Defective Products” section below).

Upon ProPay’s acceptance of the return, provided you satisfy all of the basic criteria and requirements of the return policy, the purchase price, less any applicable fees, will be credited via the method of purchase originally used.

Defective Products

Defective products will be subject to the Manufacturer’s Limited Warranty (available for review at and will be processed by ProPay. ProPay, in its sole discretion, shall determine whether a product is defective. Generally, a product will be deemed defective if defects in material or workmanship prevent the ordinary and normal use of the product. Products that are, or become, defective due to acts of God, misuse, limitations of technology, or modification of or to any part of the ProPay product, will not be deemed defective.

If you ship your product within the 30-day timeframe from the date of purchase and the product is deemed defective by ProPay, you may elect to receive a full refund in lieu of receiving a replacement device, provided you satisfy all of the basic criteria and requirements of the return policy above.

If your product is deemed defective by ProPay, we will reimburse you for your original shipping
expenses, provided that your defective return was shipped to our facility via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement of shipping expenses will be denied.


ProPay is not responsible for any damage to or any loss of any data or information stored on any device that is returned to ProPay.

Because you are responsible for the package you are returning, ProPay strongly recommends that you: (1) fully insure the package; and (2) use a traceable carrier or method of shipping, so as to provide proof of delivery of your return.

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