HTML Module
PROPAY, INC. CARD READER RETURN AND REFUND POLICY
   
The following Return and Refund Policy applies only to ProPay, Inc. (“ProPay”) distributed card reader products sold in the United States of America. By placing an order on the ProPay.com website or purchasing a card reader product directly from ProPay, you indicate that you have read and agree to the following return policies and conditions.

If your returned product does not match all applicable criteria listed below, it may be rejected and returned back to you at your cost. Consequently, your Return Merchandise Authorization (“RMA”) number may be nullified and any credit request may be denied. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and agree to accept responsibility for and pay all shipping costs associated with the return.

Basic Criteria
All returns must include the following:

(1)  Valid RMA number obtained from ProPay Customer Service.
(2)  ProPay-supplied return form. You must clearly write the RMA number on the return form which will be supplied to you by ProPay Customer Service.
(3)  All accessories included in the original packaging including, if applicable, the bag, cable, lanyard, stabilizing clips, and instructions.

Return Policy
Unless otherwise stated below, you have 30 days from the date of purchase to get a valid RMA number from ProPay Customer Service and deliver the product to a shipper to return back to ProPay. The product must be in the possession of a shipper within 30 days of the date of purchase to be eligible under this return and refund policy. RMA numbers must be issued specifically for the product being returned.

Except as provided for verified defective products (see “Defective Products” section below), you will be responsible for all shipping costs for returns sent to our Returns Warehouse.

If your product was shipped in a sealed package and the sealed package is opened or if you do not return all accessories, your returned product will be subject to a 15% restocking fee (except where prohibited by law). There is no restocking fee for defective products (see “Defective Products” section below).

Upon ProPay’s acceptance of the return, provided you satisfy all of the basic criteria and requirements of the return policy, the purchase price, less any applicable fees, will be credited via the method of purchase originally used.

Defective Products
Defective products will be handled according to the ProPay Limited Warranty. ProPay, in its sole discretion, shall determine whether a product is defective. Generally, a product will be deemed defective if defects in material or workmanship prevent the ordinary and normal use of the product. Products that are, or become, defective due to acts of God, misuse, limitations of technology, or modification of or to any part of the ProPay product, will not be deemed defective.

If you ship your product within the 30-day timeframe from the date of purchase and the product is deemed defective by ProPay, you may elect to receive a full refund in lieu of receiving a replacement device, provided you satisfy all of the basic criteria and requirements of the return policy above.

If your product is deemed defective by ProPay, we will reimburse you for your original shipping expenses, provided that your defective return was shipped to our Returns Warehouse via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement of shipping expenses will be denied.

Generally
ProPay is not responsible for any damage to or any loss of any data or information stored on any device that is returned to ProPay.

Because you are responsible for the package you are returning, ProPay strongly recommends that you: (1) fully insure the package; and (2) use a traceable carrier or method of shipping, so as to provide proof of delivery of your return.


v.2.1
This Card Reader Return and Refund Policy revised as of 05/25/2011

Back to top
C03